Refund policy

Return & Refund Policy

At [RealityTCG], every deck is made to order. Because of this, our policies differ from traditional retail products. Please review carefully before placing your order.

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Cancellations (2-Day Grace Period)

Orders may be canceled within 2 days of purchase.

After 2 days, orders are submitted for printing and cannot be canceled or refunded.

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Refunds

Refunds are only available in the following cases:

The product arrives defective, damaged, or incorrect.

The order is lost or mishandled during shipping (we will work with our printer to resolve these cases).

Refunds are not available for:

Change of mind

Incorrect shipping address provided by the customer

Pre-orders (non-refundable under any circumstances)

Approved refunds will be issued to the original payment method within 5–10 business days. Shipping costs are non-refundable.

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Exchanges

We only replace items if they arrive defective or damaged. If you need an exchange, contact us at realitytcg@gmail.com within 7 days of receiving your order.

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Non-Returnable Items

Pre-orders

Limited edition or collectible cards

Items purchased during promotions or clearance sales

Any order past the 2-day grace period

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How to Start a Claim

To request a refund, exchange, or report a defective item, email realitytcg@gmail.com with your order number, photos of the issue, and a description of the problem.

Note: Unauthorized returns or items that do not meet the above criteria will not be accepted.

For questions, contact us at realitytcg@gmail.com.